Help Center

We have offices in China. All orders are shipped from China where all the sex doll brands are based, US and EU orders are shipped direct from the manufacturers.

We ship to all countries apart from India, Pakistan, UAE and Thailand due to sex toys been illegal and strict customs clearance.

Honeyfoxy offers worldwide free shipping for your convenience. There are no hidden fees, guaranteed. Duties and taxes are subject to customs controls and may vary according to the laws of the country we ship to. Buyer is responsible for import taxes and fees.

A tracking number is emailed to you as soon as your doll is ready to ship.

Our shipping partners are UPS and FedEx. We use them to speed up shipping and guarantee a safe delivery.

Once payment has been made, we start produce your doll within 24 hours. Your doll should be ready for shipping within 7-14 days and delivery normally takes 7-12 business days. Custom dolls can take up to a month to produce depending upon the options you chose. Most dolls arrive after 2-3 weeks of placing your order.

Duties and taxes are subject to customs controls and may vary according to the laws of the country we ship to. Buyer is responsible for import taxes and fees.

In some countries, import taxes might be required at delivery. It usually ranges from $100 to $150 and up, depending on the doll. The buyer is responsible for import taxes and fees. We will provide the assistance you need during this process. So, you don’t have to worry too much, relax, it’s not a big deal. (NOTE: Customers in the US do not need to pay any import taxes and fees.)

Here are some of the countries in Europe that do not have to pay customs duties: Germany, France, Belgium, Luxembourg, Netherlands, Poland, Slovenia, Slovakia, Czech Republic, Croatia, Finland, Sweden, Denmark, Austria, Bulgaria, Estonia, Latvia, Lithuania, Hungary, Greece, Portugal, Italy, and Spain.

Yes. If you want to cancel your order, please send your cancellation request to honeyfoxyofficial@gmail.com as soon as possible. The following rates for cancellation and restocking fees apply based on when you notify us of this request:

Within 4 hours, you will receive a 93% refund.
Within 24 hours, you will receive an 80% refund.

Note: You cannot cancel an order for a ‘custom’ doll at any time. We cannot issue a refund for a doll made to your specifications.

Honeyfoxy offers two payment options for your security: PayPal or Credit cards.

Your privacy and payment security are very important to us!

We use the SSL protocol to encrypt all information. You can see the green padlock to the far left on the URL bar followed by ‘https://’ rather than just ‘http://’ which is non-encrypted.

Our back end (corporate) system is fully protected and we use PayPal for additional safety and privacy.

Yes, you can! Whenever we run promotional offerings, you may apply this advertising code to your order by typing it in or copying and pasting it into the coupon code box and then clicking the ‘Apply coupon’ button to revise your cart total.

Klarna is a Swedish payment service provider designed to make it easier for people to shop online.Klarna is the world's leading payment and shopping services company, delivering a smarter, more flexible shopping and purchasing experience to 150 million active consumers at more than 550,000 merchants in 45 countries. Klarna offers direct debit and installment plans that allow consumers to buy with one click and pay anytime, anywhere and any way they like. More than 150 million consumers around the world trust Klarna to securely process their payments, and Klarna is known for its user-friendly interface and efficient customer service that ensures consumers have the best possible experience while shopping.

Australia,

Austria, Belgium, Finland, Denmark, Greece, Ireland, Italy, Netherlands, Portugal, Spain

Canada

Czech Republic

Denmark

Great Britain

Norway

Poland

Sweden

Switzerland

United States

Klarna's Pay in 4 is an installment option that allows you to split the cost of your purchase into four equal payments, payable bi-weekly, without interest. Each installment is automatically charged to the debit or credit card you enter at checkout. This approach makes it easier for consumers to manage their spending. Upon confirmation of your order, honeyfoxy will collect the first installment first,followed by installments 2, 3, and 4 scheduled within 14, 28, and 42 days of order confirmation, respectively.

Now let's see how Honeyfoxy works:

• View the specifications on your favorite art doll's page
• Click add to cart
• Click checkout
• Select klarna in the payment section, nd click "Pay Now" to complete the order.

The system will automatically redirect you to the Klarna page, you just need to login to your Klarna account to complete the payment.

You may be asked to visit Klarna's website, primarily in the following situations:

1. Make a payment or installment using Klarna: When you choose to purchase a product or service using a payment service or installment option offered by Klarna, you will usually be directed to Klarna's website to complete your payment or set up a payment plan.
2. Manage Orders and Payments: You may need to visit Klarna's website to view order details, manage payment plans, track the status of refunds, or update payment information.
3. Getting Support and Help: At times, you may need to visit Klarna's website to get support and help with payments, billing, or installments.

Visits to Klarna's websites are usually made to complete shopping and payment-related actions and to obtain information about Klarna's services and support. You can visit Klarna's official website (klarna.com/us) where you can view all about Klarna's purchase and payment plans. This includes various shopping options and installment plans, as well as detailed information on payment methods. Visit the Klarna website for more details.

In order to use Pay in 4, the following conditions usually need to be met:

1. Age requirement: You must be 18 years of age or older.
2. Financial assessment: Although choosing Pay in 4 will not directly affect your credit rating, Klarna may assess your financial situation to determine if you qualify.
3. Payment History: Your payment history or other factors may be taken into consideration to determine whether to accept your installment request.

"Pay in 4" is often a convenient shopping option that allows you to spread your payments over several months without paying the full amount immediately. Ensure that you are aware of the supplier's specific requirements and terms before using it to ensure that you are eligible and understand the details of the payment arrangements.

If you have any additional questions or need further assistance, please feel free to contact Klarna's customer service team or visit the official website for more information.

Despite Pay in 4 being widely promoted, it is not universally available. Eligibility for using Klarna's "Split 4 Interest-Free Payments" is determined by algorithms considering various factors, including address details, cardholder information, order amount, online store, prior order history, and product availability. You may also contact Klarna's customer servicefor further information.

To increase your chances of being accepted for "Pay in 4", consider the following:

1. Age requirement: Ensure that you are at least 18 years of age as this is the minimum age requirement to utilize Klarna's Installment Payment Service.
2. Ensure complete information: Ensure that you provide an accurate full name and full address in your order and that the goods are sent to your registered billing address.
3. Order History: Considering that your previous order history may influence Klarna's decision, please ensure that you have a good payment history with no excessive unpaid bills or late payments.
4. Product Availability: Product availability and stock may also affect Klarna's acceptance of installment payments.

Please note that each order is evaluated individually and not all orders will automatically be accepted for the "Pay in 4" service. If your order is rejected, this does not mean that all future orders will be rejected and vice versa.

In order to increase the chances of being accepted for "Pay in 4", it is recommended that you read and understand Klarna's Terms and Conditions of Service carefully before checking out and ensure that all requirements and recommendations are met. If you have any further questions or need assistance, please contact Klarna's customer service team or visit their official website for support.

Klarna payment options：
1.pay now
2.pay later
3.pay in parts
4.Financing

Once Honeyfoxy accepts your cancellation or return request, Klarna will cancel any future installments and refund the amount paid. Refunds are usually processed within 5-7 business days of the cancellation or return confirmation, but the exact time may vary depending on your bank's processing time. Please make sure you keep the relevant return voucher to track the status of your return and the progress of your refund. If you have any questions, please feel free to contact the customer service team for further assistance.

If you wish to pay your Klarna installment balance in advance of the due date, you can do so by logging into your Klarna account and going through the "Expenses" or "Payments" tab. This gives you the flexibility to manage your payments and settle your balance early without having to wait for a scheduled payment date.

Be sure to review the specific payment terms and conditions in your Klarna account to understand your options and any associated fees or restrictions before making any early payments. If you have any questions or need further assistance, please contact Klarna's customer service team or visit their official website for support.

You can log in to www.klarna.com/us, where you will find all your order and payment plan information, and you can also seek help from Klarna's customer service center.

Klarna will automatically attempt to collect your payment for your Pay later in 4 purchase at Tantaly from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.

There are no pre-set spending limits when using Klarna. Instead, each time you make a payment with Klarna, a new approval decision is automatically made about how much you can spend with us.

To view estimated spending amounts:
1. Log in to go to the app.
2. Navigate to Purchase Power.
3. follow the prompts to check the estimated amount you can spend on your next purchase.

In case of further queries regarding the amount limit and how to use Klarna, please feel free to contact Klarna's customer care team or visit the official website for more details.