Help Center

Frequently Asked Questions

Find answers to all your questions

How do I place an order?

Simply browse our products, add items to your cart, and proceed to checkout.

1. Select and Customize Your Doll
Feel free to ask us any questions via honeyfoxyofficial@gmail.com.

2. Payment Process
We provide the following payment methods for your doll:

  • PayPal
  • PayPal Express Visa & MasterCard
  • Layaway/Multi-Card Payment (No Interest, No Hidden Fee)

3. Production
It takes 5-8 days, depending on the honeyfoxy, to produce a doll.

4. Confirmation
We show you pictures of your doll for confirmation before we arrange the shipment.

5. Shipping & Customs
We will send a tracking number to your email within 3-4 days of your doll shipment. The delivery takes 7-12 business days. In some countries, import taxes might be required at delivery. It usually ranges from $100 to $200, depending on the doll. You’re responsible for import taxes and fees. Learn more about our shipping guide here.

6. Delivery & Review
When you receive your sex doll, you need to take good care of it during use and handling. Learn more about doll cleaning & care from here! If your sex doll has any defects when receiving it and has not been used in any way, we can arrange for the doll to be returned as long as you notify us within 24 hours of receiving your doll. Read our return policy here. If you’re satisfied with our service and product, please leave us a review.

We have offices in China. All orders are shipped from China where all the sex doll brands are based, US and EU orders are shipped direct from the manufacturers.

We ship to all countries apart from India, Pakistan, UAE and Thailand due to sex toys been illegal and strict customs clearance.

Honeyfoxy offers worldwide free shipping for your convenience. There are no hidden fees, guaranteed. Duties and taxes are subject to customs controls and may vary according to the laws of the country we ship to. Buyer is responsible for import taxes and fees.

A tracking number is emailed to you as soon as your doll is ready to ship.

Our shipping partners are UPS and FedEx. We use them to speed up shipping and guarantee a safe delivery.

Once payment has been made, we start produce your doll within 24 hours. Your doll should be ready for shipping within 7-14 days and delivery normally takes 7-12 business days. Custom dolls can take up to a month to produce depending upon the options you chose. Most dolls arrive after 2-3 weeks of placing your order.

Duties and taxes are subject to customs controls and may vary according to the laws of the country we ship to. Buyer is responsible for import taxes and fees.

In some countries, import taxes might be required at delivery. It usually ranges from $100 to $150 and up, depending on the doll. The buyer is responsible for import taxes and fees. We will provide the assistance you need during this process. So, you don’t have to worry too much, relax, it’s not a big deal. (NOTE: Customers in the US do not need to pay any import taxes and fees.)

Here are some of the countries in Europe that do not have to pay customs duties: Germany, France, Belgium, Luxembourg, Netherlands, Poland, Slovenia, Slovakia, Czech Republic, Croatia, Finland, Sweden, Denmark, Austria, Bulgaria, Estonia, Latvia, Lithuania, Hungary, Greece, Portugal, Italy, and Spain.

Yes. If you want to cancel your order, please send your cancellation request to honeyfoxyofficial@gmail.com as soon as possible. The following rates for cancellation and restocking fees apply based on when you notify us of this request:

Within 4 hours, you will receive a 93% refund.
Within 24 hours, you will receive an 80% refund.

Note: You cannot cancel an order for a ‘custom’ doll at any time. We cannot issue a refund for a doll made to your specifications.

Honeyfoxy offers two payment options for your security: PayPal or Credit cards.

Your privacy and payment security are very important to us!

We use the SSL protocol to encrypt all information. You can see the green padlock to the far left on the URL bar followed by ‘https://’ rather than just ‘http://’ which is non-encrypted.

Our back end (corporate) system is fully protected and we use PayPal for additional safety and privacy.

Yes, you can! Whenever we run promotional offerings, you may apply this advertising code to your order by typing it in or copying and pasting it into the coupon code box and then clicking the ‘Apply coupon’ button to revise your cart total.